Mazzio's Guest Experience Survey v6

  • Welcome to the Mazzio's Guest Experience Survey. We truly value your feedback and appreciate you taking the time to fill out our short survey!

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  • How did you receive your order?*
  • How did you receive your order?*
  • What day of the week was your order?*
  • What time was your visit?*
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  • How did you place your order?*
  • How did you place your order?*
  • How did you place your order?*
  • Including this visit, how many times have you visited Mazzio's in the past month.*
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  • Were you placed on hold?*
  • How long were you put on hold?*
  • Did they suggest any Mazzio's specials or promotions?*
  • Did they offer any items to enhance your meal (Mazzio's Famous Ranch, Cinnamon Sticks, 2 Liter, etc.)?*
  • Was your order repeated back to you?*
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  • Did a team member smile, make eye contact and greet you upon your arrival to the restaurant?*
  • When placing your order, did a team member recommend a menu item?*
  • Were you thanked?*
  • Did a manager or team member visit your table after you received your order?*
  • Did anyone clear dirty dishes from your table during your dining experience?*
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  • Did you order the Pizza Buffet?*
  • Were you aware that you could make a special request for pizza not offered on the pizza buffet?*
  • Did you make a special request?*
  • Did you visit the Salad Bar?*

  • Please rate your satisfaction with our salad bar :

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  • What was the quoted amount of time to receive your order?*
  • How long did you wait to receive your order?*
  • Was your receipt signed for quality and accuracy?*
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  • What was the quoted amount of time to receive your order?*
  • Once you arrived at the restaurant, how long did you wait for your food?*
  • Did you pickup your order through*
  • Were you greeted promptly upon arriving to pick-up your order?*
  • Was your receipt signed for quality and accuracy?*
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  • Please rate your satisfaction with the following elements of your experience:

  • Which of the following describes why you were not satisfied with the taste of your food? (Please check all that apply.)*
  • Which of the following describes why you were not satisfied with the Temperature of food. (Please check all that apply.)*
  • Which of the following describes why you were not satisfied with the speed of service. (Please check all that apply.)*
  • Which of the following describes why you were not satisfied with the speed of service. (Please check all that apply.)*
  • Which of the following describes why you were not satisfied with the speed of service. (Please check all that apply.)*
  • Which of the following describes why you were not satisfied with the cleanliness of the restaurant? (Please check all that apply.)*
  • Did you get exactly what you ordered?*
  • Which of the following describes why you were not satisfied with the accuracy of your order? (Please check all that apply.)*
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  • Did you have a problem during your experience?*
  • Did you bring the problem to a team member's attention?*
  • May we contact you to resolve the problem to your satisfaction?*

  • Guest Contact Information

  • Format: (000) 000-0000.
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  • Would you like to recognize an employee by name for going above and beyond to provide exceptional service?*
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  • Which reward coupon would you like to receive for participating? (Guests are eligible to receive one survey coupon every 7 days.)*
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