Welcome to the Mazzio's Guest Experience Survey. We truly value your feedback and appreciate you taking the time to fill out our short survey!
Please enter the 5 digit survey code found on your receipt.
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(Hidden) Link Type
(Hidden) Serial Number
(Hidden) Order ID
(Hidden) Date / Time
(Hidden) Dine Type
DineIn
Delivery
Pickup
Wait
(Hidden) Application
Call Center
Doordash
Front Counter
Internet
Mobile
Phone Order
(Hidden) Email
(Hidden) Time / Predate
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Start
How did you receive your order?
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Dine in
Delivery
Carryout
How did you receive your order?
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Delivery
Carryout
What day of the week was your order?
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Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
What time was your visit?
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11 am to 2 pm
2 pm to 5 pm
5 pm to 8 pm
After 8 pm
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How did you place your order?
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In person at the restaurant
Call In
How did you place your order?
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In person at the restaurant
Mobile App
Online Ordering
Call In
How did you place your order?
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Mobile App
Online Ordering
Call In
Please rate your overall experience at this Mazzio's
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1
2
3
4
5
Based on this visit, how likely are you to recommend Mazzio's to a friend or family member?
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1
2
3
4
5
Based on this visit, how likely are you to return to Mazzio's within the next month?
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1
2
3
4
5
Including this visit, how many times have you visited Mazzio's in the past month.
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1
2
3
4 or more
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Were you placed on hold?
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Yes
No
How long were you put on hold?
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Less than one minute
1-2 minutes
More than 2 minutes
Rate the friendliness of your order taker?
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1
2
3
4
5
Did they suggest any Mazzio's specials or promotions?
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Yes
No
Did they offer any items to enhance your meal (Mazzio's Famous Ranch, Cinnamon Sticks, 2 Liter, etc.)?
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Yes
No
Was your order repeated back to you?
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Yes
No
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Did a team member smile, make eye contact and greet you upon your arrival to the restaurant?
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Yes
No
When placing your order, did a team member recommend a menu item?
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Yes
No
Were you thanked?
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Yes
No
Did a manager or team member visit your table after you received your order?
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Yes
No
Did anyone clear dirty dishes from your table during your dining experience?
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Yes
No
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Next
Did you order the Pizza Buffet?
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Yes
No
How well was the Pizza Buffet stocked?
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1
2
3
4
5
The freshness of the Pizza Buffet?
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1
2
3
4
5
The variety of the Pizza Buffet items?
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1
2
3
4
5
The overall satisfaction with the Pizza Buffet?
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1
2
3
4
5
Were you aware that you could make a special request for pizza not offered on the pizza buffet?
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Yes
No
Did you make a special request?
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Yes
No
Did you visit the Salad Bar?
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Yes
No
Please rate your satisfaction with our salad bar :
How well was the Salad Bar stocked?
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1
2
3
4
5
The freshness of the Salad Bar?
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1
2
3
4
5
The variety of the Salad Bar?
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1
2
3
4
5
Overall satisfaction with the Salad Bar?
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1
2
3
4
5
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What was the quoted amount of time to receive your order?
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30-40 minutes
40-50 minutes
50-60 minutes
Over 1 hour
How long did you wait to receive your order?
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30-40 minutes
40-50 minutes
50-60 minutes
Over 1 hour
How would you rate the professionalism of your driver?
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1
2
3
4
5
Was your receipt signed for quality and accuracy?
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Yes
No
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What was the quoted amount of time to receive your order?
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20 minutes
25 minutes
30 minutes
Over 30 minutes
Once you arrived at the restaurant, how long did you wait for your food?
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Less than 5 minutes
5-10 minutes
More than 10 minutes
Did you pickup your order through
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Pick-up window / Drive thru
Inside restaurant
Curbside (Available only at certain locations)
Were you greeted promptly upon arriving to pick-up your order?
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Yes
No
Was your receipt signed for quality and accuracy?
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Yes
No
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Please rate your satisfaction with the following elements of your experience:
Taste of food
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1
2
3
4
5
Which of the following describes why you were not satisfied with the taste of your food? (Please check all that apply.)
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Not fresh
Not enough toppings or ingredients
Overcooked
Undercooked
Greasy
Other
Temperature of food
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1
2
3
4
5
Which of the following describes why you were not satisfied with the Temperature of food. (Please check all that apply.)
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Hot food not correct temperature
Cold food not correct temperature
Other
Friendliness of staff
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1
2
3
4
5
Speed of service
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1
2
3
4
5
Which of the following describes why you were not satisfied with the speed of service. (Please check all that apply.)
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The time it took to place my order
The time it took to pay for my order
The time it took to receive my order
Other
Which of the following describes why you were not satisfied with the speed of service. (Please check all that apply.)
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The time it took to place my order
The time it took to pay for my order in pick-up window / drive thru
The time it took to receive my order
Other
Which of the following describes why you were not satisfied with the speed of service. (Please check all that apply.)
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The time it took to place my order
The time it took to pay for my order at counter
The time it took to receive my order
Other
Cleanliness of restaurant
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1
2
3
4
5
Which of the following describes why you were not satisfied with the cleanliness of the restaurant? (Please check all that apply.)
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The floors were dirty
The tables needed to be bussed/cleared off
The front counter was dirty
The buffet was dirty
The salad bar was dirty
The tables, chairs or booths were dirty
The parking lot was dirty
The building exterior was dirty
The restroom was dirty
The plates, cups and utensils were dirty
Other
Overall value you received for the price you paid
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1
2
3
4
5
Did you get exactly what you ordered?
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Yes
No
Which of the following describes why you were not satisfied with the accuracy of your order? (Please check all that apply.)
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Wrong pizza toppings
Wrong type of pizza crust
Special request was not met (e.g. extra cheese, no sauce, extra toppings, etc.)
Missing ordered menu item
Side of dressing/side of sauce missing from order
Received wrong menu item
Other
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Did you have a problem during your experience?
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Yes
No
Did you bring the problem to a team member's attention?
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Yes
No
You indicated you experienced a problem, in three or more sentences could you please describe the problem?
How satisfied were you with the resolution of that problem?
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1
2
3
4
5
May we contact you to resolve the problem to your satisfaction?
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Yes
No
Guest Contact Information
Name
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First Name
Last Name
Phone Number
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Please enter a valid phone number.
Format: (000) 000-0000.
If you have an image to share of your experience please upload it here.
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Would you like to recognize an employee by name for going above and beyond to provide exceptional service?
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Yes
No
Please tell us the name of the employee you would like to recognize
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Describe the exceptional service they provided
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We would love to hear more about your experience! Is there anything else you would like to share?
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Please provide your email address
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example@example.com
Which reward coupon would you like to receive for participating? (Guests are eligible to receive one survey coupon every 7 days.)
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Free Lunch Buffet with the purchase of a Lunch Buffet and drink.
Free Loaded Cheese Dippers with the purchase of any pizza.
Free 16 oz House-Made Family Ranch with the purchase of any pizza.
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